What is a SIPOC (COPIS) diagram?
A SIPOC diagram documents an operation’s Suppliers, Inputs, Process, Outputs, and Customers. A list of these elements helps to mark the boundaries of a process at a high level. The diagram is used to provide the decision-makers with crucial information about the entire process, but without going into too much detail.
Through process visualization and limiting the information to only what’s required for management to find the process areas that need improving, SIPOC helps to streamline workflows, identify and solve problems, and remove wasteful activities.
The SIPOC diagram was invented by the Total Quality Management movement in the 1980s and has been incorporated by Lean management and Six Sigma practitioners. It is usually applied as part of the “measure” phase of a DMAIC exercise.
When is SIPOC useful?
Given the multitude of factors on which your business success depends, you should take every opportunity to ensure smoother operations and higher customer satisfaction. SIPOC will show you the direct relationship between what you’re asked for by the customers, of what you get from suppliers, and of how you marry the two in your process. It will help you find answers to questions such as:
- Are your customer requests correctly translated into goods and services?
- Are your suppliers delivering exactly what you need?
- Do you really know your customer?
- Is your team taking the simplest route in creating the product?
SIPOC diagrams are also helpful when introducing new team members to a process, and while planning out new business concepts.
Did you know?
The Kanban Tool® application is based on the same process visualization and transparency ideas as SIPOC diagrams. Try it out to share your entire process with the team and suppliers, find and patch any holes in it, and get things done more efficiently!
How to create a SIPOC diagram?
SIPOC maps are very simple to make, and that’s their strength! Draw the high-level view of your process, alongside the received inputs and produced outputs, also listing both the customers of these outputs and suppliers of the inputs.
Although the SIPOC form is used most commonly, a good place to start the analysis is, in fact, on the customer end. For that reason, you will sometimes hear of a COPIS diagram relating to the same idea.
Step 1: Customers
Find out who the customer is and what are they looking for. Keep in mind, that a customer can be anyone who the process was designed to deliver output for, so there can be internal and external customers. As part of this step, you should also try to define the level to which the customer can impact your process.
Beginning with the customer aligns with the Lean methods focus, where we think of value in terms of what the customer is willing to pay for. The Lean Six Sigma concept of the voice of the customer is important here, expressing the client’s needs. Correctly identifying them will help you ensure that you’re geared for the customer’s specific and validated requirements.
Step 2: Outputs
Outputs are the result of the process, and should strongly respond to customer requirements, ideally they should be the manifestation of the value, as seen by the customer. They typically are a list of produced goods, delivered services, completed actions, or information gained.
Step 3: Process
This is a list of the high-level steps that make up the process. Capturing the steps in the middle of the SIPOC diagram provides an overview of where the process starts and finishes, and what it involves. Make sure you only list the few vital, general steps - no more than 10 - and that you don’t go into too much detail.
Step 4: Inputs
Inputs are provided into the process by the suppliers in the form of materials - be that physical goods or information - that a company needs to function. To make your inputs, and the entire SIPOC accurate, make sure to gather all the relevant stakeholders when you draw it up.
Step 5: Suppliers
They are the source of inputs into the process. Keeping in mind, that the diagram is meant to be concise, concentrate only on those suppliers, who have a direct impact on the process outputs.
Stay open to improvement opportunities
Keep the satisfaction of your customers in mind and allow the SIPOC creation to trigger questions such as:
- Is there any way we can make this process easier?
- Are we delivering quality to our customers?
- Are we managing our suppliers in the best possible way?.
Addressing these questions will help you along on your Lean journey. To learn more about how you can make that journey, please view the articles under Lean Thinking.