Security & reliability

Yes, Kanban Tool supports 256-bit SSL / HTTPS connection encryption. You can connect with your Kanban Tool account via secure connection: https. It means that the data that you send to Kanban Tool is encrypted and the contents of communications between you and your Kanban Tool account cannot be read or forged by any third party. This setting is enabled automatically on all Kanban Tool accounts.

SSL - Secure Sockets Layer - is a standard security technology for establishing an encrypted link between a web server and a browser.

An encrypted SSL connection requires that all data passed between the browser and the website server is encrypted by the sender, and decrypted by the receiver. SSL can prevent unauthorized parties from gaining access to sensitive, confidential, or personal information.

SSL is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

To keep your data safe, we perform regular, encrypted off-site backups every day.
We have a strict policy about data security, and the number of our staff members with access to the live database is strictly limited.

We pride ourselves to provide one of the most reliable services available in the market since 2008. Kanban Tool’s uptime over the past year has been 99,99%.

You’re welcome to view Kanban Tool’s current status and past uptime information here.

We value your time, and we work hard to provide continuous service during the work-week. For that reason, major updates in our application are made during weekends only.

Your privacy is very important to us. Please read our Privacy Policy for more information about how we store and protect your personal details.

Yes, we offer self-hosted Kanban Tool software on bespoke terms to companies. Kanban Tool On-Site is available in 10-user annual license packs.

From a technical perspective, all that Kanban Tool needs to run as a self-hosted software on your server is a support of a virtualization environment. To find out more, please visit Kanban Tool On-Site or contact us.

You can contact us through the feedback form or email directly at support@kanbantool.com with any questions or issues - we’re happy to help.

There may be some compatibility issues for Kanban Tool when used on older versions of Internet Explorer (8 and older).
If you are experiencing slow response time, delays, or misplaced objects, please update your browser to its latest version.

You can also try unmarking all compatibility view options in IE. To do that, go to the Tools menu of IE and choose Compatibility View Settings, then uncheck the Display all websites in Compatibility view option.

If you intend to process Personal Data of EU residents in Kanban Tool, and need further documentation of compliance with Kanban Tool acting as a Processor, we have prepared a Data Processing Addenum for you to meet the GDPR Article 28 obligations.

Please contact us on support@kanbantool.com for more information on how to sign the DPA.

Yes, Kanban Tool, as well as Kanban Tool On-Site, can be configured to use Single Sign-On (SSO). We support SAML 2.0-based One-Click authentication, please visit this page to learn more about it.

For guidance on integrating SAML with Google Apps for Work, please view this page.
And if you’re interested in integrating SAML with ADFS, please contact us to get a detailed guide helping to set that up.