Security & reliability

Kanban Tool cares for your security. Here you will find information on data protection, SSL encryption, data backups and service uptime. Also - maintenance times and support.

Do you support SSL secure encryption?

Yes, Kanban Tool supports 256-bit SSL / HTTPS connection encryption.
You can connect with your Kanban Tool account via secure connection: https. It means that the data that you send to Kanban Tool is encrypted and the contents of communications between you and your Kanban Tool account cannot be read or forged by any third party.
This setting is enabled automatically on all Kanban Tool accounts.

What is 256-bit SSL?

SSL - Secure Sockets Layer - is a standard security technology for establishing an encrypted link between a web server and a browser.

An encrypted SSL connection requires that all data passed between the browser and the web site server be encrypted by the sender and decrypted by the receiver. SSL can prevent unauthorized parties from gaining access to sensitive, confidential, or personal information.
SSL is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

How often do you backup my data? Is my data safe?

We perform regular, encrypted off-site backups every day, in order to keep your data safe.
We have a strict policy about data security, and the number of our staff members with access to the live database is strictly limited.

What is the uptime of Kanban Tool?

We pride ourselves to provide one of the most reliable services available in the market since 2009.
Kanban Tool’s uptime over the past year has been 99,99%.

You are welcome to view Kanban Tool’s current status and past uptime information here.

When do you make maintenance?

We value your time, and we work hard to provide a continuous service during the work-week.
For that reason, major updates in our application are made only during weekends.

Are my personal details safe?

Indeed, your privacy is very important to us.
We won’t disclose any of your details to third-parties unless legally required to do so.
Please read our privacy policy for full information about how we store and protect your personal details.

I need secure Kanban software. Can we host it on our server?

Yes, we offer self-hosted Kanban Tool software on bespoke terms to companies.
Kanban Tool On-Site is available in 10-user annual license packs.

From a technical perspective, all that Kanban Tool needs to run as a self-hosted software on your server, is a support of a virtualization environment.
To find out more please view the Kanban Tool On-Site website or please .

Kanban Tool works slow on my browser? What can I do?

There may be some compatibility issues for Kanban Tool when used on older versions of Internet Explorer (8 and older).
If you are experiencing slow response time, delays or misplaced objects, please update your browser to its latest version.

Another solution is to unmark all compatibility view options in IE. To do that, please go to the Tools menu of your browser. From there, choose Compatibility View Settings and unmark the Display all websites in Compatibility view option.

Privacy commitment - GDPR compliance

The General Data Protection Regulation (GDPR) imposes additional requirements for companies that collect or store personal data of European Union residents. At Shore Labs, we do understand the importance of your personal data and follow industry best practices to secure and protect it.

We are in compliance with the GDPR requirements across our services and infrastructure.

You’re welcome to review our privacy policy here: Privacy Policy.
Please contact Kanban Tool Support if you have any additional questions.

How to get a DPA?

If you intend to process Personal Data of EU residents in Kanban Tool, and need further documentation of compliance with Kanban Tool acting as a Processor, we have prepared a Data Processing Addenum for you to meet the GDPR Article 28 obligations.
Please contact us on support@kanbantool.com for more information on how to sign the DPA.

Do you support SSO?

Yes, Kanban Tool, as well as Kanban Tool On-Site, can be configured to use Single Sign-On (SSO).
We support SAML 2.0-based One-Click authentication, please visit this page to learn more about it.

For guidance on integrating SAML with Google Apps for Work, please view this page.
And if you’re interested in integrating SAML with ADFS, please contact us to get a detailed guide helping to set that up.

Do you support 2FA?

Yes, Kanban Tool users can enable Two-factor Authentication to secure their accounts.
Please see a detailed guide on doing this here.