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Our First Kanban Board for IT Operations and Support

This case study showed the implementation of Kanban method at a web development company, that provides wide range of services for large academic publishers. Kanban was adapted by a three-people support team, that was facing numerous problems, particularly tasks sizes varied from couple minutes to several weeks. The team created a blank magnetic Kanban board with cards and set a WIP limit. After a short time, the team members observed significant improvements in task orientation and process visibility.

Unfortunately, this case study is no longer available online.
Instead, read our article on Lean Software Management at BBC Worldwide »