Comment about recent connectivity issues affecting some accounts31 Aug 2012
Today a power issue has affected the datacenter where part of our infrastructure is hosted, making some accounts and our homepage inaccessible for about an hour. This issue should be fully resolved at this time.
If your account was affected we sincerely apologize for the trouble and thank you for your patience and understanding. We work hard to provide the highest uptime possible, and aim for 99.95% service availability.
If you are still experiencing any connectivity issues please contact us with the feedback form or email firstname.lastname@example.org.
We have received the following Incident Report from datacenter facility:
Subsequent to the utility power failure at our Cedar Knolls facility the generator that powers systems A and D did not start automatically. Manual intervention was required to get generator power running. Unfortunately before the generator was manually engaged customers on these systems experienced a complete power loss. We are still investigating why the generator did not engage automatically. Utility power has been restored, and transfer back to utility was successful.