Industry: Education & Research
Use case: IT Division's process management
Organization: North Dakota State University
Favorite feature: tags, card types, due dates
Please, tell us what your work is about.
We are the centralized IT division for a large research university in the northern plains of the US.
What kind of processes do you manage using Kanban Tool?
We track a portfolio of all of the major division projects in one board, have some boards for individuals projects, and manage a number of workgroup and individuals’ activities through boards as well.
Could you describe your workflow?
There are a variety of them, but our division-wide board for major projects uses the following:
What does your board and card template look like?
The board follows the workflow described above. Our card types reflect the type of work represented by the project:
What adjustments did you make in order to improve your workflow?
We spent a lot of time thinking about the process between Preliminary Planning and Committed. Preliminary Planning allows background activity to take place without moving into Work in Progress.
Having columns represent individual Committed timeframe (e.g. Fall 2018, Winter Break 2018/19, Summer 2019, etc.) helps manage reasonable expectations and plan resources without having a huge process to maintain. Every other week the division spends a half an hour reviewing all the projects to make sure they are in the right step of the workflow and adjust accordingly.
What features or integrations do you value most in Kanban Tool and why?
What are the most important benefits of using Kanban Tool for you?